+359 554 68 618 Tel./Fax +359 554 68 615
General Terms and Conditions
Sveti Vlas Hotel
Black Sea, Bulgaria

General Terms and Conditions

By choosing to book and use an internet payment by Visa/Master Card or other type of supported card,

You agree to the following:

The booking system of “Sveti Vlas” Hotel – the town of Sveti Vlas (hereinafter referred to as simply “The Hotel”) offers actually available rooms with opportunity for immediate booking when payment is made with a bank card. The supported card types are Visa, MasterCard, Maestro, Visa Electron and Borika. Each booking, paid with a bank card via internet, is confirmed automatically and your stay in the hotel is guaranteed. Nevertheless, although this is highly unlikely, if just in the period between your choice of a room and making the payment, other client/s book(s) via internet the last available rooms, the amount, paid by you, will be fully refunded.

Cancellation of booking

You may cancel a booking, already made, not later than 3 days before the date of arrival. When cancelation is made less than 3 days before the date of arrival, or if you are unable to arrive in the hotel on the specified date for reasons within your control, you owe a penalty equal to the price for the first night. The notice of cancellation should be made in writing and send to the hotel by e-mail, fax or regular mail.

Refund of paid amounts

In case the payment is made with a bank card, the refund will be made by order of the reverse transaction to the bank card within 5 working days from the receipt of the notice for cancellation of booking or your no-show in the hotel.

Modifications on bookings

In case you want to change the dates of your stay for an already paid booking, you should contact the hotel by using the phone numbers or e-mail, given in the Contact page. The change of booking dates is possible only after confirmation by the hotel.

Currency of payments by bank card

Payments will be done in Bulgarian leva (BGN). The Bulgarian currency has a fixed rate to the Euro, which is 1,00 € = 1,95583 BGN. The rate of exchange of other currencies is based on the rate of exchange of the Bulgarian National bank for one working day back at the most, which in turn is based on the rate of exchange of the Central European Bank.

It is possible, depending on the currency and the bank, which issued your card, to have a few cents difference in the amount of the transaction in your bank statement and the amount stated in the confirmation, in case you chose €, $ or £ for a currency when paying for the booking.

Information about the dealer

“Sveti Vlas” Hotel is owned by Sveti Vlas 98 Ltd, UIC: 102174417 and all online payments on the website are made to Sveti Vlas 98 Ltd by means of a virtual POS terminal.

The dealer`s address of registration is: 8, “Han Asparuh” Str., town of Sveti Vlas

phones: +359 554 68 618, +359 88 94 33 921, +359 877 51 52 36.
Fax: +359 554 68 603

Data protection policy

This site may use cookies. We do not store personal information with the cookies and do not use long-term cookies to identify you after the end of your current session.

At the time of booking, your data, stored in the data base of our reservation system, is as follows:

  • Name and surname, specified by you;
  • Contact telephone number, specified by you;
  • E-mail, specified by you. All confirmations and vouchers will be sent to the provided e-mail address, therefore it is extremely important the email address to be valid;
  • Names of guests, specified by you;
  • Your IP address.

The obtained data is used only for the purpose of ensuring the accommodation required by you, as well as for internal marketing analysis. Your data will not be sold, shared and/or given to third parties in any way or in any case, except as provided by law.

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